Delivery

At Dkor Ltd, we strive to deliver your beautiful home accents as quickly and safely as possible.

Shipping Rates & Estimates

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  Standard UK Delivery: 3-5 business days - £2.99 , Free on orders over £30.
  
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  Express UK Delivery: 1-2 business days - £6.99.
  

Processing Time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or bank holidays.

Damages Dkor Ltd is liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods and contact our support team at  contact@decorbydkor.co.uk within 48 hours.

International Shipping Currently, we only ship within the United Kingdom

 Refund

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@decorbydkor.co.uk. Please note that returns will need to be sent to the following address: 83 brent park road. NW43HW

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@decorbydkor.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@decorbydkor.co.uk.

At Dkor Ltd, we want you to love your purchase. If you are not completely satisfied with your order, we are here to help. You have 14 days from the date you received your item to request a return.

Returns Conditions To be eligible for a return, your item must be:

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  Unused and in the same condition that you received it.
  
• 
  In its original packaging.
  
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  Accompanied by the receipt or proof of purchase.
  

Damaged or Broken Items Since our products (like plant huggers and vases) can be delicate, if your item arrives damaged, please email us at contact@decorbydkor.co.uk within 48 hours with a photo of the damage. We will send a replacement or issue a full refund immediately.

Refund Process Once we receive and inspect your return, we will notify you. If approved, the refund will be processed to your original payment method within 5-7 business days.

Return Shipping Customers are responsible for paying their own shipping costs for returning items (unless the item arrived damaged).